I typically don’t reprint content on my blog, but this was such a definitive and helpful resource that I felt it warranted a listing on my site for those of you seeking more information on Customer Experience:
25 Customer Service Experts, Blogs and Influencers to Track in 2011
Also the article refers to an important, data-rich survey by RightNow, which you can download here:
RightNow-Customer-Experience-Impact-North-America-Report.pdf
