Customer Experience Design Consultant
About Author: Raelin
Posts by Raelin
-
Dear Customer Service: Show me you love me…
A poorly designed customer service email can easily cost you a customer. When designing your customer service communications, gain a true outside-in point of view…
-
Richard Gans KISS’ed Me
Now that I got your attention, I thought I would highlight an incredibly simple, yet very effective customer experience gesture sent to me by Forrester’s Customer Experience…
-
We are the 90%
Good customer experience isn’t about expensive, extensive programs—it’s about the little things. Simple things.
-
Understanding Lazy Behavior
Are these folks lazy? This summer I spent a lot of time driving my daughter back and forth from the community pool, which is right…
-
Example: Audience Needs Workshop
One of my newest clients, a mortgage servicer, engaged me to help refine how they communicate with their audience—homeowners in a foreclosure situation. For me, this…
-
Quick List of UX Resources
I recently pulled together this quick list of UX resources for a colleague. It is NOT comprehensive, but since I took the time to gather…
-
Everything I Need to Know … I Learned at the Dairy Queen
This article was originally published in the Fall 2008 TAVMA (Title Appraisal Vendor Management Association) Newsletter During down business cycles marketing budgets are often reduced,…
-
Top Articles
Customer Experience Twitter’s False Personal Touch, Poor Email Execution >>> Branding and the Triad of Marketing, Training & HR >>> 5 Business Resolutions: Start With Mental Fitness >>>…
-
Till Death Do Us Part: Unspoken Customer Experience Expectations
Much like a marriage, a customer-company relationship can fall victim to unspoken expectations and the emotional consequences of not meeting those expectations.
-
Branding: The Physical Form of Customer Experience
The Importance of Brand in Your Customer Experience Delivery The need for a company’s employees to deliver upon a brand promise, reflects a growing…
