Customer Experience Design Consultant
Lookup by Topic Archive
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4 Tips for More Engaging Facebook Pages
Social media is not rocket science. It’s about people socializing and connecting. It is simply being human. It’s about the social – NOT the media.
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25 Customer Experience Experts and 1 Awesome Report
A definitive and helpful resource for those of you seeking more information on Customer Experience.
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The Devil is in the Details: How a password reset lost a customer.
It’s not just the functional design of interactions, but how you handle the customer when they fail, that determines your customer retention success.
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The Customer, Employee, Vendor, Job Candidate, Security Guard, Taxi Driver Experience
What is the experience any person has when interacting with your company?
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Greyhound Bus fails to pick up ticketed passengers…
I understand buses run late. I understand schedules can get really behind. But what I don’t understand is how a scheduled bus can bypass customers with purchased tickets just to make up time on a schedule.
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Twitter’s False Personal Touch, Email Campaign Gone Bad
Mass emails are OK, people accept and receive them. But to try and make a mass email feel personal by simply inserting the founder or CEOs name… Well, that’s just misleading your customer…
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Mortgage & Title Industry Articles
Mortgage & Title Industry Articles Case Study: Mortgage / Title Insurance B-to-B Customer Experience (CX) >>> Title Insurance and Coffee: Be Starbucks not Folgers >>>…
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Social Media Resources for Mortgage Services Companies
A list of social media resources for professionals at companies who serve the mortgage and servicing industries. Includes statistics, reference articles and who to follow on Twitter.
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Webinar: Using Social Media to Drive Business
While written specifically for the mortgage services industry, this Webinar will provide both strategic and tactical advice on how companies of any size can use social media to drive business.
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I Love You and My 185 Followers on Twitter
I usually tweet about business topics and two-thirds of my followers are people I don’t have a personal relationship with, yet my most tweeted words include LOVE!
