CUSTOMER EXPERIENCE
• Implement CX Management Programs
• Customer Research & Data Analysis
• Buyer / User Persona Development
• Customer-focused Process Improvement
• Employee Communications & Training Strategies
USER-CENTERED DESIGN
• UX Research, Interviews, Usability Testing
• User Experience (UX) Design & Prototyping
• Information Architecture (IA)
MARKETING / BRANDING
• Communications Strategies
• Lead Generation Program Development
• Professional & Web Writing
• Writing for Search Engine Optimization (SEO)
SOCIAL MEDIA
• Social Media Strategy
• Blog & Social Media Ghost Writing
• Content Strategy Development
• Social Media Training & Mentoring
